This is the sixth installment in the dramatic series of my negative review of shopping at Dania Furniture.
Preceding Posts:
Chapter I. Day #1 Dania Furniture Debacle: Dania Fails to Deliver (2/16) Pt. 1
Chapter II. Day #1 Dania Furniture Debacle: Dania Fails to Deliver (2/16) Pt. 2
Chapter III. Day #2: I'll Show you What $75 Can Do (2/17)
Chapter IV. Day #3: The Birth of the Anti-Dania Furniture Revolution (2/18)
Chapter V. Day #6: Dania Furniture Store Manager Conversation. It Was Terrible. (2/21)
As the voicemail video clearly states, I was completely refunded my exorbitant $75 non-guaranteed delivery fee and had them agree with me to pick up the furniture on the day of my choosing. Apparently this is a huge hit to them as well, considering the regional manager had to approve this gigantic refund. What a tight ship they run. Do you think the employees of Dania furniture need to get permission from the regional manager for bathroom breaks?
Dania Furniture put up a good fight, but I won because I'm smarter and better than them. I hope they like apples. It's also clear that they took their loss in the most bitter of fashions by killing our relationship completely by "cutting ties."
Don't worry, Dania, I won't be missing our interactions either. Because you're a loser and I hate losers. I win!
don't get soft DSM. A few things struck me as odd with that vmail.
ReplyDelete1) I never heard that horrible Dania employee say please would you cut ties.
2) That horrible employee seems to think that cutting ties can be a one way decision.
3) Punitive damages (a material amount I might add) have been incurred by you.
One can't just run over somebody on a bicycle and then procure them a new bike.....reparations must be made.
2011 is all about Dania and the reparations they owe the american people.
-- the whistleblower.
I also had many shitty experiences with Dania in Kirkland, mainly because of lazy, snobby, sass-mouthed sales persons. Oh-and the fact that they delivered us the wrong dresser, but it took so long to arrive and was so heavy, we didn’t bother to return it. But the last experience with Dania was literally shitty as a stall in the women's bathroom had feces smeared on the wall and toilet seat. I went to the sales counter to complain and the sales lady and dude just stared at me. Finally I asked if they were going to clean it up. The dude said "that's not my job." The woman said, "i don't even know who to call about that." I said "well figure it out because both my baby and me have to use it." They both argued over who was going in there and the woman lost. She crabbily grabbed some paper towels and cleaner and huffed off. I couldn’t stand it the shitty service so left without using the bathroom or buying anything.
ReplyDeleteWhistle Blower - Fear not, I am not getting soft. I've often been a victim of my personal inclinations to being a nice, understanding, reasonable, emotionally-balanced person, so if it appears as though I'm losing my gumption, I assure you that's not the case. In fact, that's probably why Dania Furniture has become so frightened by me...they underestimated me and now they are fleeing confrontation with me like no other. You are right...I am owed reparations and manners, but I'm just getting Al Pacino warmed up...they haven't seen me on my best day yet.
ReplyDeleteMrs. Naarski - What a nightmare! I can't say I'm surprised by this behavior, but I'm happy to hear that you have had the proverbial "it" with Dania's monkey business. I'm sorry to hear about your negative customer experience...when one shops for furniture, it is within the realm of reasonable expectations for them to maintain a clean bathroom. At the very least, it's reasonable to expect a sales associate to address this issue immediately without making matters worse. God only knows what would inspire this type of behavior, aside from a violent reaction to a terrible meal and/or their customer service, but I hope you have been able to recover from this tragic showing of poor bathroom maintenance and customer service. My thoughts and prayers are with you and your loved ones.
So I've shopped at Dania for awhile here in Illinois (Lombard and Orland Park) and besides the sometimes horrible customer service (which I chalked up to being young and African-American and their perception that I don't have money) my shopping experience hasn't been that bad. I actually found my best friend's sofa at the Orland store and just bought my own from Dania. Personally I think $75.00 is CHEAP to pay for furniture delivery. They charge between $90 and $100 out here, and I literally live 5 miles down the road. Needless to say I'll rent a trunk and pick it up before I pay to have it delivered.
ReplyDeleteI will agree with you that the company policies do need to be changed. Such as the no return policies on the clearance furniture once you take possession of it. And they need to change the no discount policy. (A sales associate told me they shop out the clearance section to save money because the company doesn't have a good discount program and is overpriced.) Having worked in customer service and sold furniture previously, having a solid customer service approach is key to effective salesmanship, garnering an upsale, and customer loyalty.
As far as the furniture quality goes, you really have to pick and choose what you get from them. Know your brands, ask about the brand and do your research. One key thing that I've taken away from your experience is to be anxious for nothing! Do your shopping and your homework. My mom has taught me that furniture is an investment. You don't just buy the first thing you sit on and say I like. If you wouldn't spend $1000 on someone's crap that you flush in the toliet, you don't spend $1000 on crap that you will throw away.
Oh man, how is it possible that we've let over a year pass without responding, OP! Apologies for our intense delay. Thank you for sharing your take on Dania, especially since it's clear that you are ultimately siding with us.
ReplyDeleteYour commentary regarding race relations is something we have not heard from other, fellow Dania haters. We are sorry that you have had to experience poor service on account of something as arbitrary as skin color. Hopefully there aren't too many others out there that have gone through what you have.
Even if this was an isolated incident, it's one too many and requires that Dania improve their employee development so that you and others like you do not have to be the bigger person and brush stuff like that off. Of course, they have a lot to work on, but we think that should be at the top of the list.
OP, you deserve better, and I hope that you can find a furniture store that treats you with the respect you deserve...it shouldn't be too hard. If we can help you find a furniture store you can be content with, let us know. We are here for you.